FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order on TACNWEAR.SHOP?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Choose your preferred payment method and confirm your order.
2. What payment methods do you accept?
We accept Cash on Delivery (COD) and online payments via UPI, credit/debit cards, and net banking.
3. How long does it take to process and deliver an order?
- Processing Time: 1-2 business days.
- Delivery Time: 3-5 business days (excluding Sundays and holidays).
- COD orders may take 1-2 extra days due to verification.
4. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to check your delivery status.
5. Can I modify or cancel my order after placing it?
- Order modifications are not allowed once placed.
- Cancellations can be requested within 24 hours or before dispatch. Once shipped, cancellations are not possible.
6. What is your return policy?
We offer a 5-day return policy. An unboxing video is mandatory for approval. Returns are accepted only if the product is damaged, defective, or incorrect.
7. How do I request a return or exchange?
Email us at tacnweargroup@gmail.com with your Order ID and attach the required unboxing video. Our team will review your request and arrange a pickup if eligible.
8. When will I receive my refund?
Refunds are processed within 7-15 working days after the returned product is inspected and approved.
9. Do you offer exchanges?
Yes, exchanges are allowed within 48 hours of delivery. An unboxing video is required, and a Rs. 150 shipping fee applies.
10. How can I contact customer support?
For any queries, reach us at: 📧 Email: tacnweargroup@gmail.com
📱 WhatsApp Support: +91 9873779613
📍 Address: L-2/D-46A, Mohan Garden, Uttam Nagar, New Delhi 110059
TACNWEAR.SHOP reserves the right to update these FAQs at any time.